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Privacy Policy

Last updated: January 2025

1. Who We Are

Jass Carpets is a flooring supply and fitting business based at West London. We are committed to protecting your personal data and being transparent about how we use it, in compliance with the UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following information when you use our website, place an order, or contact us:

  • Identity data: full name
  • Contact data: email address, phone number, delivery address
  • Order data: products ordered, quantities, prices, order notes
  • Communication data: messages sent via our contact form or WhatsApp
  • Marketing data: newsletter subscription preference
  • Technical data: IP address, browser type, pages visited (collected anonymously via server logs)

3. How We Collect Your Data

  • When you fill in the checkout or contact form on our website
  • When you subscribe to our newsletter
  • When you contact us via phone, WhatsApp, or email
  • Automatically via cookies and server logs when you browse our website

4. How We Use Your Data

Purpose Legal Basis
Process and fulfil your order Contractual necessity
Contact you to confirm order details Contractual necessity
Send order confirmation emails Contractual necessity
Send new product notifications (newsletter) Consent (you can unsubscribe at any time)
Respond to enquiries and complaints Legitimate interests
Improve our website and services Legitimate interests

5. WhatsApp & Phone Communication

When you place an order, your phone number is used to contact you via call or WhatsApp to confirm order details. By submitting your phone number, you consent to this contact. You can withdraw consent at any time by informing us.

6. Email Marketing

If you subscribe to our newsletter, we will send you emails about new products and offers. Every email contains an unsubscribe link. You can also unsubscribe at any time by contacting us directly. We will never pass your email to third parties for marketing purposes.

7. Data Sharing

We do not sell your personal data. We may share it only with:

  • Email service providers (e.g. Gmail/SMTP) used to deliver emails on our behalf
  • Law enforcement if required by law

8. Data Retention

  • Order data: retained for 7 years for legal and accounting purposes
  • Newsletter subscriptions: retained until you unsubscribe
  • Contact form messages: retained for 2 years

9. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at the details below.

10. Cookies

Our website uses essential session cookies to maintain your shopping cart. We do not use tracking or advertising cookies. By using our website you consent to essential cookies being set.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact & Complaints

For any data-related queries: